I’ve owned a small Synology Diskstation for a few years and really love its features and capabilities, especially considering its cost. One of the primary roles of my DiskStation is to backup my home computers. After recently purchasing a Surface Pro 4 and applying the Creators’ update, I was having trouble connecting to my DiskStation running DiskStation 6.1. After reading quite a few posts online about different problems, it seems the solution I needed was really quite basic.

What was most curious about this problem was that I could not see my DiskStation appear under “Network” under Windows explorer, and I received error code 53 (system error 53 has occurred. The network path was not found) when I tried to map the network drive using the command prompt like so:

net use T: \\DiskStation

Performing nbtstat -c from the command line and net view both listed my DiskStation with the UNC I was expecting, and the correct IP (I have mine configured as a static) in the case of the nbtstat command.

First, I made sure the SMB settings on the DiskStation were set to allow from SMB 1.0 to SMB 3.0 (DiskStation Control Panel -> File Services -> SMB -> Advanced Settings -> Maximum/Minimum SMB Protocol Settings).

Then, in Windows, if I opened Explorer and navigated to the IP address or the UNC sharename (\\DiskStation, for example), it would prompt me for a password. This was the primary point of failure for me earlier – I had forgotten that when logging into another server, whether it’s a Synology DiskStation or a Windows Server, you have to provide the server name AND the account name (or domain name/Account name, in the even that you’re connected to a domain).

So the Username wasn’t just “MyUsername” it was “DiskStation\MyUserName”. Once I did that, my DiskStation appeared under Network.